MAINTENANCE

In Satel Iberia we know how important is to give a quick response to technical problems.
We offer various types of contracts so you receive the service you need: standard maintenance, advanced maintenance and maintenance plus (intended for real-time telemetry RTT).

The common features are:

  • Phone and mail support for corrective maintenance and technical assistance, with a 4-48 hours deadline (depending on the contract), subject to business hours
  • Remote access to fix bugs, patch installation and error resolution
  • Consultancy and troubleshooting by phone or mail

For the standard contract:

  • Phone and mail support, with a 48-hour response deadline (subject to business hours)

For the advanced contract:

  • Phone and mail support, with a 48-hour response deadline (subject to business hours)
  • Cost of repair of the equipment or devices damaged (except damage from misuse)
  • Sending a courtesy datalogger within 48 hours (subject to business hours)

The plus contract is special for critical applications that require high availability, such as Real Time Telemetry (RTT) for solar plants or other electricity generation plants:

  • Phone and mail support, with a 24-hour response deadline (subject to business hours)
  • Cost of repair of the equipment or devices damaged (except damage from misuse)
  • Sending a courtesy datalogger within 4 hours (subject to business hours).

Contact us for more information on the conditions and prices of our maintenance contracts.

REQUEST MORE INFORMATION

Let us help you send your message to the right person:

Select the more relevant department

Subject:
Messages:
I Accept subscribing to the newsletter and receiving commercial info even by email.