SenNet provides a support and incident resolution service to its customers through Comprehensive Coverage, with the aim and commitment to offer personalized and effective attention.

There are two levels of Comprehensive Coverage described below. In the case of Comprehensive Coverage Plus, we offer a service that is unprecedented in the market due to its commitment and benefits, specifically aimed at SenNet partners.

COMPREHENSIVE BASIC COVERAGE

Through this coverage, it is offered for a period of three years:

  • Remote telephone technical support with real-time diagnostic capability in remote connection with the equipment.
  • Corrective maintenance at SenNet facilities, including repair and replacement of damaged parts, with free return shipping.
  • Guaranteed response time of less than 5 working days
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COMPREHENSIVE PLUS COVERAGE

Through this coverage, it is offered for a period of three years:

  • Remote telephone technical support with real-time diagnostic capability in remote connection with the equipment.
  • Corrective maintenance at SenNet facilities, including repair and replacement of damaged parts, with free return shipping.
  • 24-hour dispatch option from notification and diagnosis of a replacement unit with the same characteristics as the damaged unit, with no shipping costs Once this equipment is installed, the customer will send the damaged part. In this way, the maximum speed in the solution of the incident is achieved, guaranteeing the availability of the operation of the installation.
  • Guaranteed response time of less than 2 working days

Comprehensive Plus coverage is limited to SenNet Partners.

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